FAQs

At Eco Water Heaters, we pride ourselves on providing fast, easy, and efficient hot water solutions. In some cases, we can schedule a same day installation, and otherwise within 24 to 48 hours of your request. Our professional team is equipped to handle quick turnarounds to ensure you have uninterrupted access to hot water as soon as possible. Contact us directly to confirm availability and book your installation at your earliest convenience.

Yes, at Eco Water Heaters, we take pride in being a fully licensed, bonded, and insured plumbing contractor. This ensures that our team of expert technicians is not only highly trained but also adheres to all industry standards and local regulations. Our licensing provides peace of mind to our customers, guaranteeing that all services, from routine maintenance to emergency repairs, are performed to the highest standards of quality and safety. When you choose Eco Water Heaters, you're opting for fast, easy, and efficient hot water solutions delivered by certified professionals.

Eco Water Heaters started in 2024 and is a sister company of Santa Cruz Plumbing which has been in business since 2006. Our team has decades of experience in plumbing. Our extensive experience allows us to provide fast, easy, and efficient hot water solutions that you can rely on. What sets us apart is our commitment to quality service and customer satisfaction. We use environmentally-friendly practices and the latest technology to ensure your water heater is not only repaired efficiently but also runs more sustainably. Our team of certified professionals is dedicated to delivering top-notch service, tailored to meet the specific needs of each customer, ensuring that you have hot water when you need it most.

Yes! Our Warranty Promise We stand by our work. Every water heater installation or repair from Eco Water Heaters comes with a one-year parts and labor warranty for your peace of mind. In addition, most units include an extended manufacturer’s warranty, which we help you register and maintain. Your satisfaction—and your hot water—are guaranteed. Our skilled technicians use only high-quality parts and follow industry best practices to deliver reliable, efficient, and durable hot water solutions. If you encounter any issues with our work, simply contact us, and we will promptly address the problem at no additional charge. Your satisfaction and trust are our top priorities, and our guarantee reflects our commitment to delivering the best water heater repair service possible.

At Eco Water Heaters, we strive to provide fast, easy, and efficient hot water solutions. Getting a quote for our water heater repair services is straightforward and hassle-free. Simply visit our website and navigate to the 'Instant Quote' link at https://www.ecowaterheaters.com/instant-quote, where you can answer a few questions about your project. If a custom quote is required you can schedule a Free Quote appointment through our website or by calling use directly. Additionally you can call us at (831) 239-0024 to set up an appointment over the phone. Our experienced team will gather the necessary information about your water heater model, the nature of the problem, and your location. Once we have this information, we'll provide you with a detailed, no-obligation quote tailored to your specific needs. Our process ensures that you receive transparent and competitive pricing, helping you make an informed decision about your water heater repair.

The cost of a new water heater can vary significantly based on several factors including the type of water heater, its size, energy efficiency, and any additional installation requirements. We recommend using our Instant Quote form at https://www.ecowaterheaters.com/instant-quote or by calling us at (831) 239-0024 for a personalized quote and professional assessment to determine the most cost-effective and suitable option for your specific needs. Our team is dedicated to providing fast, easy, and efficient hot water solutions tailored to each customer.

Eco Water Heaters proudly services Santa Cruz County. Whether you're in the heart of the city or in the outlying residential neighborhoods, our team is on hand for fast, easy, and efficient hot water solutions. Our service range ensures that residents and businesses within this area have access to expert water heater repair services, ensuring you never have to go without hot water for long. If you're unsure whether your specific location is covered, feel free to contact our customer service team for confirmation.

At Eco Water Heaters, we pride ourselves on providing fast, easy, and efficient hot water solutions that align with our commitment to quality and customer satisfaction. We carry a wide range of top water heater brands to ensure our customers have access to the most reliable and advanced products on the market. The brands we carry include but are not limited to American Standard, State, and Navien. Whether you're looking for a traditional tank water heater, a tankless model, or an energy-efficient heat pump option, we've got you covered with these trusted brands. Our experienced team is well-versed in installing, repairing, and maintaining units from these and other manufacturers, ensuring you get the best performance and longevity from your water heater.

At Eco Water Heaters, we specialize in the repair and maintenance of a wide range of water heaters to meet your specific needs. Our services cover traditional tank water heaters, including natural gas and electric models, as well as modern tankless water heaters, which offer energy-efficient and on-demand hot water solutions. No matter the type of water heater you have, our team can provide fast, easy, and efficient repair services. Our expert technicians are equipped with the skills and tools necessary to diagnose and fix any issue, helping you maintain a consistent and reliable hot water supply.

When it comes to installing or repairing a water heater, hiring a licensed contractor isn’t just a smart choice—it’s essential. At [Your Business Name], we’re fully licensed, insured, and certified to perform water heater installations, repairs, and maintenance. Here’s why that matters for your safety, comfort, and long-term savings. 1. Code Compliance and Safety: Licensed contractors follow all local and state building codes. This ensures that your water heater is installed correctly, minimizing risks like gas leaks, water damage, or carbon monoxide exposure. Unlicensed work may not meet code, leaving you with a dangerous setup—and potential legal or insurance issues. 2. Expertise You Can Trust: To become licensed, contractors must pass rigorous exams, undergo background checks, and meet strict training requirements. This means we have the knowledge to handle everything from tankless water heater installations to complex repairs with precision and care. 3. Insurance and Liability Protection: Licensed contractors carry liability insurance and workers’ compensation, protecting you from financial risk if something goes wrong during the job. Hiring an unlicensed handyman can leave you vulnerable to damage or injury claims. 4. Warranty and Permit Support: Most water heater manufacturers require professional installation to maintain warranty coverage. Licensed contractors also handle permits and inspections, saving you time and stress. 5. Peace of Mind: Choosing a licensed professional means your job is done right the first time—no shortcuts, no guesswork, just reliable hot water when you need it.

When it comes to your water heater, cutting corners can lead to costly repairs—or worse, safety hazards. That’s why choosing a licensed contractor over a handyman makes all the difference. Licensed contractors are professionally trained, tested, and certified to meet state and local building codes. We know how to properly install and repair water heaters, ensuring safe gas, electrical, and plumbing connections. Handymen may not have the specialized training or legal authority to perform this work safely or correctly. Hiring a licensed contractor also protects your investment. Most water heater manufacturers require licensed installation to keep warranties valid. We also pull permits and schedule inspections when needed, keeping your home compliant and your water heater covered. Plus, licensed contractors carry insurance and workers’ compensation, so you’re never liable if something goes wrong. Your home’s comfort and safety are too important to trust to chance. Choose a licensed professional for reliable service you can count on—done right the first time.

At Eco Water Heaters, we provide personalized service, expert installation, and high-quality equipment—something big box stores can’t match. When you buy from a retail chain, you’re often left with generic equipment and outsourced installers with no accountability. We handle everything in-house, from helping you choose the right energy-efficient system to professional installation by our licensed, insured technicians. Our one-year parts and labor warranty plus manufacturer support means your investment is protected. With Eco Water Heaters, you get tailored solutions, honest pricing, and long-term reliability—not a rushed, one-size-fits-all job.

The primary benefits of a tankless water heater include: 1. Energy Efficiency: Tankless water heaters only heat water when it's needed, which can lead to significant energy savings as they don't suffer from the standby heat loss associated with traditional tank heaters. 2. Unlimited Hot Water: Unlike traditional tank heaters, which can run out of hot water, tankless models provide a continuous supply, ensuring you never have to wait for hot water again. 3. Space Saving: Tankless heaters are compact and can be installed in smaller spaces, leaving more room for storage or other uses. 4. Longevity: Tankless water heaters generally have a longer lifespan than traditional tank heaters, often lasting up to 20 years with proper maintenance. 5. Cost Savings: Though the initial investment is higher, the increased energy efficiency and longer lifespan can result in lower operating costs over time, making it a cost-effective choice in the long run. 6. Environmental Benefits: By using less energy, tankless water heaters reduce your home's carbon footprint, aligning with Eco Water Heaters' commitment to sustainable and eco-friendly solutions. Our expert team at Eco Water Heaters is ready to help you determine if a tankless water heater is the right choice for your home and handle the installation and maintenance to ensure you reap all these benefits.

Yes, Eco Water Heaters offers comprehensive maintenance services for tankless water heaters. Our professional team is trained to perform routine inspections, descaling, and system checks to ensure your tankless water heater operates efficiently and reliably. Regular maintenance can prevent common issues such as mineral buildup and ensure optimal performance, extending the lifespan of your heater. Tankless water heater maintenance is recommended biannually. Contact us at (831) 239-0024 to set up a maintenance schedule and keep your hot water running smoothly with Eco Water Heaters' fast, easy, and efficient solutions.

Yes, at Eco Water Heaters, we specialize in both the repair and installation of tankless water heaters. Our expert technicians are highly trained to handle a variety of tankless water heater models, ensuring efficient and reliable service. Tankless water heaters, also known as on-demand water heaters, offer numerous benefits such as energy savings, endless hot water supply, and reduced space requirements. Whether you're experiencing issues with your current tankless system or looking to upgrade to this modern solution, Eco Water Heaters provides comprehensive and professional services to meet all your needs. For fast, easy, and efficient hot water solutions, trust Eco Water Heaters to keep your tankless systems running smoothly.

At Eco Water Heaters, we strive to make our payment process as convenient as possible for our valued customers. We accept a variety of payment forms including major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and electronic bank transfers. Additionally, for those who prefer alternative payment methods, we also accept payments via popular digital wallets such and Apple Pay and Google Wallet. Our goal is to ensure that the payment process is seamless, allowing you to quickly get back to enjoying reliable, efficient hot water solutions. If you have any further questions about payment options or need assistance, please do not hesitate to contact our customer service team. Payment is due in full at the time of service.

At Eco Water Heaters, we understand that plans can change. Our cancellation policy is designed to be straightforward and customer-friendly. If you need to cancel your service appointment, please notify us at least 24 hours in advance. Cancellations made within this timeframe will not incur any fees. However, if you cancel less than 24 hours before your scheduled appointment, a cancellation fee may apply. This allows us to adjust our schedule and provide our fast, easy, and efficient hot water solutions to other customers in need. For further details or to reschedule, please contact our customer service team directly. Your satisfaction is our priority, and we strive to accommodate your needs while maintaining our high standards of service.

Yes! Our Warranty Promise We stand by our work. Every water heater installation or repair from Eco Water Heaters comes with a one-year parts and labor warranty for your peace of mind. In addition, most units include an extended manufacturer’s warranty, which we help you register and maintain. Your satisfaction—and your hot water—are guaranteed. Our skilled technicians use only high-quality parts and follow industry best practices to deliver reliable, efficient, and durable hot water solutions. If you encounter any issues with our work, simply contact us, and we will promptly address the problem at no additional charge. Your satisfaction and trust are our top priorities, and our guarantee reflects our commitment to delivering the best water heater repair service possible.